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Jurnal Manajemen & Sistem Informasi

« Vol. 8, No. 1, December 2014

INSIDE THE CHILD CARE CENTER: HOW TO ENSURE CHILD CARE PRACTICES

Zahyah Hanafi, Siti Noor Ismail
Abstrak
Ensuring staff display best practices when handling children at childcare center is a task that
requires the management to instil knowledge of child development and develop the skills for
maintaining childcare. This paper unfolds the initiative of a childcare manager who believes
in the necessity of conducting research about staff skills and level of knowledge to ensure the
quality of childcare service. Therefore, a case study was conducted to identify the key areas of a
quality childcare centre: staff relationships with children and peers, partnerships with families,
programming and evaluation, children’s experiences and learning, protective care and safety,
health, nutrition and well-being, and management to support quality. The questionnaire was
adapted from the Quality Improvement Accreditation System (QIAS) model and administered
to all staffs at the center. This research discovers three areas that each of them (1) reflect staf
ability to implement new knowledge, (2) need further training and guidance; and (3) need
urgent consistent training and monitoring. Furthermore, this study also presents discussion
between the researcher and the manager to enhance staff development.

Kata kunci : Quality Improvement Accreditation System (QIAS), childcare center management, quality childcare.

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